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SiteVentures^® Provides Business Continuity and Peace of Mind to Regional Flooring Leader.

For 20 years, Dan Livingston, president of Northeast Flooring Solutions in Londonderry, NH, has been offering high-quality flooring to businesses around New England.  With a growing business comes growing network systems —and with them, no shortage of IT headaches. "I’m a flooring contractor, not a computer specialist. We had some issues internally with the old computing systems and were constantly requiring a computer specialist to come into the office.  Each time, we were paying $65-70 an hour for someone to come in and maintain our old system. About a year and a half ago, we were looking at switching our computers over and upgrading our system.  At the time, we had a conventional system with a Dell server and eight different users here at the office. I met with Rich Hillard from SiteVentures^® and he told me about cloud computing." "The more I learned, the more I thought; this may be a good opportunity. Instead of having to expend a lot of time, money and resources buying new equipment and upgrading to new systems, I could save dramatically by switching to a cloud computing system."

The average cloud-computing device uses 10 times less energy than a traditional 17" PC.  On a system like Dan’s with eight different users annual energy savings alone can easily top $100.

Dan’s cloud computing system has been working exactly as intended.  He appreciates that he doesn’t have to worry about his business because he knows professionals are ensuring network and information security for him.  "We have peace of mind of knowing all our information is kept somewhere safe offsite. This is a tremendous reassurance to me because if someone broke into my building and stole my server, I’d be in a lot of trouble."

Panic Calmed and Business Continuity Guaranteed

While price shopping for new phone systems, Northeast Flooring had one of the "major players" in the telecommunications industry install a cable TV and broadband bundle in its office.  Things went downhill fast. "There was a technical bulletin that the company neglected to tell us about," Livingston recalls. "Their phone lines were not compatible with our phone system. So in the first week we had a couple of our phones blank out and simply stop operating. We wound up calling a private technician who was able to fix the phones temporarily but warned that they were going to go out completely one day, and ‘that we were not going to have any control over it.  It’s just going to happen and you’re going to lose your phone system,’ he told us.  Well, I took my chances and rolled the dice and it ended up coming true."

An incoming call at 4:30 on a Tuesday afternoon caused the entire phone system to shut down.  Panic washed over the office, Dan contacted the one person he knew could fix the problem. "SiteVentures^® was the first place I called.  I said, ‘Rich, I was told that this was going to happen.’

"He assured me right then and there that they would be there at 8:30 the next morning.  He said ‘I have six phones in stock. We’ll come in and install them and have you back up and running first thing tomorrow morning.’ Just like he promised, Rich was there with a technician by 8:30 a.m. and they were installing the new phones."

Support is "Second to None"

It is always good to know that another company has your best interests in mind. "The support Rich and his team at SiteVentures^® has provided has been second to none... If I make a call, they are on it right away. They get right on things, which for any business client is incredibly important.  I know everything there is to know about flooring, but when it comes to computers and phone systems, I have great confidence relying on someone like Rich Hillard.  They back up what they say.  What they say they are going to do, they do," says Livingston.

It is important for companies like Northeast Flooring Solutions to be able to trust that their network and data systems are secure and will remain up and working.  "You need these guys who know what they are doing to support you and to keep your business running in the right direction. I don’t think you can afford not to have someone like Rich or SiteVentures^® on your side," Livingston adds.  "The company has a lot of character. They back up what they are going to do and handle it in the right way.  I appreciate them and, we have a long-term relationship.  There’s no reason for our company to go anywhere else."

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