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Best Practices and Solutions Sized for Small to Midsize Business
SiteVentures® addresses the fundamental infrastructure needs of our many customers. We bring them best practices and solutions of enterprise class technology, made affordable for the agile small to midsize business so they can run lean.
Put our 12 years of hard-earned expertise to work for you with solutions - innovative yet proven - that work as promised and help you get better results in your business. Our job is to keep people connected, with rapid, reliable service. We work seamlessly and in the background as much as possible, so you don’t have to call us with problems that we’ve already prevented. You and your staff can simply get to work without worrying about computers and phones operating correctly.
Call us. We’d love to get you thinking about faster, better ways of using and managing your information technology with recommendations that fit your business.
Put Us to Work for You
Our programs - SiteVentures ProCare™ and SiteVentures ProCloud™ – are proactive and preventive. Even so, there are times you need to tell us about a problem that needs fixing. You have multiple ways to do this:
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Login to the client portal with your unique password to submit a ticket directly. While you’re there, you can look at other service tickets that were opened up, and quickly get answers you’re looking for.
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Email
Send email to
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. They are all converted to support tickets, and your support team is immediately notified that you created a ticket.
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Telephone
When you call 1-888-848-SITE (7483) during business hours, a technician answers and starts working on your issue right away.
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Voicemail and After-Hours Support Hotline
After hours, call 1-888-848-SITE (7483) and dial 2 for Technical Support, then follow the prompts; this will open a support ticket via voicemail for service during normal hours on non-critical issues. For critical issues, follow the prompts for an emergency—our after-hours support hotline pages an on-call technician. Both the primary tech and their backup carry pagers and are notified immediately.
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